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CUSTOMER SERVICE

CUSTOMER SERVICE PAGE

(order methods)-------   (order options)------(SALES TAX)-------  (RETURN POLICY)-----shipping rates

Ways to Order: You can order several ways:
* Online through shopping cart (preferred method) and processed through PayPal Pro Gateway. Very secure with super strong encryption methods. We do NOT retain card information!

* Phone Order (303.523.9939) If you don't have a computer, like doing things the old fashioned way or are having shopping cart issues or computer glitches, please give us a call. We will be happy to take phone orders! -All major credit cards are accepted. AMEX, VISA, MC and Discover.

* Email Order to orders@strictlyusa.com -All major credit cards accepted.

OPTIONS: When placing an order with Strictly USA, please make sure you have specified product options for particular items, such as COLOR, SIZE, QUANTITY, STYLES, etc. The site will prompt you to do so during the order process, but please be mindful of this as you proceed. Sometimes we will ask you for your SECOND CHOICE. So, if your first choice color is out of stock, we will ship your backup choice. This will minimize any waiting or inconvenience. Also, if you're not sure about any product options please CONTACT STRICTLY USA and we will answer any questions you might have. If we don't know the answer, we will contact the manufacturer directly. All this is to help streamline the order process and minimize returns and exchanges. THANK YOU!

IMPORTANT SHIPPING NOTES:
Many orders will ship to you directly from the Strictly USA warehouse. Sometimes products are shipped factory direct or "drop shipped" to you straight from the manufacturer. So, if for some reason you don't recognize the sender name or sender is blank, don't worry--it's still an item from Strictly USA. The time frame for receipt of these items will be about the same as if coming from the Strictly USA warehouse. We try to have our name and logo on the packages whenever possible.

Shipping Costs:
In order to avoid headaches and hassles, Strictly USA offers FLAT RATE SHIPPING--ie shipping charges based on purchase amounts.

$0- $24.99$7.00
$25.00- $49.99
$ 10.00
$50.00- $99.99
$ 15.00
$100.00- $149.99
$ 17.50
$150.00- $249.99
$ 22.50
$250.00- $349.99
$ 27.50
$350.00- $499.99
$ 32.50
$500.00- $999.99
$ 45.00
$1000 and over
call


As you can see--as the dollar amount of your order increases, so will the freight charges. Flat rate shipping generally works out very well. Infrequently, folks pay a bit more, but much more often it seems, we tend to get shorted a bit. It's okay though and we are stoked people love our 100% made in USA merchandise.

This makes things easier and more economical for everyone. Items will be shipped mostly via USPS Priority Mail and sometimes UPS, FedEX or as requested by customer.

There are exceptions to the flat rate rule:
**Shipments to Alaska and Hawaii
**Express Shipping (per customer request and addl. charge)
**International orders
**Very small, very heavy, irregular sized items.

**TOWEL SETS: The flat rate shipping does NOT apply to the 1888 Mills towel sets. Shipping charge for the Elite set is $20.00 and for the Deluxe set it's $15.00.

BOTTOM LINE: Our whole goal for shipping is YPWWP! You pay what we pay. We NEVER try to make money off of shipping.

FINALLY, no system is perfect, and sometimes customers get a really out of whack freight charge. If this happens to you, please notify us and we will credit your account via PayPal. You can also use alex@strictlyusa.com Please be sure to include your Order#.

WILL CALL ORDERS: Strictly USA is happy to offer a WILL CALL option for its Denver metro customers ONLY. This will save you shipping charges and you'll get the item(s) faster. NOTE: This offer is limited to stock on hand so please call first--303.523.9939!

 
RETURN POLICY:

Strictly USA understands that sometimes merchandise needs to be returned for a variety of reasons. If you need to return or exchange something, please email service@strictlyusa.com.
Please include your name, order number and/ or any other information you can provide and the reason for your return. We will then contact you with return instructions.

When applicable, items should be in original packaging with all labels and tags attached. They should be in new/ resell-able condition. No refunds or exchanges on personal care/ personal hygiene items. Full refund or replacement for confirmed manufacturer quality issues. Size exchanges are not a problem provided correct size is in stock. Returns for any other reason than those mentioned above will be subject to a 20% restocking charge.

We support the specific manufacturer quality warranty on each item. These typically range from 60 days up to one year.

Please call or send us an e-mail if you have any questions.

 
SALES TAX: (PLEASE READ--NEW CHANGES AS OF JANUARY 2019!)

CUSTOMERS OUTSIDE THE STATE OF COLORADO: Generally speaking, there are no taxes for online purchases if you live "out of state"--in other words any state but Colorado where Strictly USA is located. However, recent legislation and court rulings in 2018 now require taxes to be collected on virtually every sale conducted online. This does depend on the size of the business which is based on annual sales revenue. For example, if you buy ANYTHING from Amazon--you will now probably be taxed for every purchase. Please note, that Strictly USA does not exceed the threshold amount and therefore most out of state purchases will STILL be non-taxable. However, the requirements of these new regulations are very confusing and it does present a hardship for smaller retailers like Strictly USA.  We will do our best to make sure the proper tax amount is charged and collected.

COLORADO RESIDENTS: QUICK EXPLANATION:
All Colorado residents will pay around 8% -8.5% sales tax on all purchases made from Strictly USA.  There were TWO recent (2019) legal changes of which you should be aware. The first is that as of January 2019, City and County of Denver sales tax rates went from 3.62% to 4.31% per voter mandate apparently. Therefore a Denver customer will now pay 8.41% (4.31% + 4.1% CO) total sales tax on their purchase. The other change in Colorado effective January 2019, is that customers in ALL other cities in Colorado must now pay sales tax based on their jurisdiction in addition to the state base sales tax rate of 4.1%. Used to be that any non-Denver customer in Colorado would pay just state sales tax of flat 4.1%. But with the new law, they pay local taxes as well. Bottom line--all Colorado customers will pay around 8.0-8.5% sales tax on any online purchase from Strictly USA. We acknowledge and appreciate any inconvenience caused by these changes. Should you have any tax questions please contact us.

Gift wrap:
We'll leave this up to you. That's one headache we don't need!